Contact Us

Railroad Emergencies - 1-800-232-0144

New Customers
If you have questions about whether shipping by rail is right for you, contact our Merchandise Sales Department at

Problem With a Shipment?
See how to inquire about shipment problem.

Can't find what you need? Contact us via the phone tree.
1-877-ShipCSX (1-877-744-7279) Phone Tree

Prompts Options  
1   Report a railroad emergency to railroad police
2   Customer Solutions
1   Railcar Customer Assistance
  1 Regional Sales
  3 Touch Trace automated tracing system
  4 Waybill Assistance
  5 Customer Solutions and ShipCSX
  6 Employee of another railroad with EDI transmission or interchange request
  7 Update destination or consignee of an enroute shipment
  8 Freight claims - report damage or loss
  0 Repeat options
  # Return to previous menu
2   Intermodal Customer Assistance
  2 Customer Solutions and ShipCSX assistance
  0 Repeat options
  # Return to previous menu
4   RailPlus